Pharmacy Home Delivery – FAQs

Pharmacy Home Delivery: We Answer All Your Questions

Today we are going to answer all of your questions surrounding pharmacy home delivery. You’ll discover if this type of service is the best option for you. 

Apothecare’s highly trained and experienced pharmacists are here to answer all of your questions and provide you with the best pharmaceutical care possible. So let’s get started.

Skin conditions Pharmacy

Pharmacy Home Delivery FAQs

Click on the red arrows to the right of each question to reveal the answer.

It depends on the pharmacy that you are using. Some pharmacies will charge a fee for this service, however, other pharmacies such Apothecare, will deliver your prescriptions right to your home free of charge.

At Apothecare our dispensing fees are very low and we don’t charge any more than what you currently pay for your prescriptions. Plus with free delivery how can you go wrong?

Yes. If you use Apothecare for your pharmacy home delivery you can be assured that your delivery will be 100% private. All of our deliveries are performed with the utmost discretion. We take your privacy seriously, that’s why all of our conversations and deliveries are always confidential.

Yes. At Apothecare we take every precaution to ensure that your delivery is made safely and securely to you and you alone.

Yes. With Apothecare you have the option of placing your order online. Simply fill in our easy-to-use online form to get started.

Yes. You can either give Apothecare a call at 519-954-1055 or you can text us.

You can place your order by phone, text message, email, or through our online form, whichever method your prefer.

If you send us a text with a picture of your prescription we can then collect the original copy upon delivery or when you pick up your prescription or you can have your doctor simply fax us a copy of your prescription at 519-954-7353.


Yes. We will coordinate with your insurance to get you the best price, after all fees, on your medication and we will tell you what it will cost before you check out.

Yes. Simply call us at 519-954-1055, text or email us, letting us know you would like a prescription filled, and ask us what you need to do next! If you are using text or email, your can also send us a picture of your prescription.

We will notify you when your prescription is ready, either email, text message, or phone, whichever you prefer. If you would like your prescription delivered we will setup a time for our FREE home delivery.

Apothecare offers convenient same day delivery of prescriptions. And remember, our pharmacy home delivery is completely FREE!

Yes. If you prefer, you can come to our pharmacy store to pick up your prescription. Our address is 439 Park St. Kitchener, ON.

Apothecare is open Monday-Friday 9am-5pm and you can also contact us by e-mail or text from 5pm-7pm.

Yes. We use a “paperless” workflow minimizing the amount of paper we use behind the scenes when filling your prescription. We are also able to email you information sheets to decrease the amount of paper generated at the pharmacy level.

In addition we use eco-friendly vials. Our vials generate 100 times less CO2 emissions and 35% less plastic in production compared to regular vials.

If your vials are in good condition they can be reused if you require refills.

If you have expired medications and you’re not sure what to do with them, bring them to us. We will safely disposal of them so they don’t end up in our water systems.

You can call to chat with one of our highly experienced pharmacists is you have any further questions of concerns. We will be happy to answer any health-related questions that you may have.

At Apothecare we care about your well-being and we are here to help you.

Meet Our Pharmacists

Neil Malhotra


Neil grew up in Waterloo and started his undergraduate studies at the University of Waterloo before pharmacy school in Toronto. He completed his pharmacy degree in 2009 at the University of Toronto.

Neil is also a Certified Diabetes Educator (CDE) ready to help with any of your diabetes related questions or goals. He is also trained to help you quit smoking.

In his free time he enjoys spending time with his wife, two boys, and being out on his bicycle!

Michael Pe


Mike completed his pharmacy degree in 2009 at the University of Toronto then completed a 1-year post graduate residency at SickKids hospital.

Mike brings a wide range of experience from working in a variety of pharmacy settings including hospital, community, and a health clinic at a family health team.

He is also trained to help you quit smoking. Mike enjoys hiking and travelling with his wife and son.


"I ordered delivery service today from Apothecare and can not be more happy with the service. Neil was very quick to respond and delivery time was prompt and ETA was accurate. Neil also checked up on us afterwards. I will definitely use their services again!" - Thuy Do


Other Great Services Apothecare Offers

In addition to providing its customers with pharmacy home delivery, Apothercare also offers some other great health services such as “The Quit Program.” “The Quit Program” is a smoking cessation program designed to help people in the Kitchener Waterloo area quit smoking.

We offer nicotine replacement therapy, prescription medication, and follow up support through a personalized quit plan and side effect management process to help you be successful.

Contact us today and get started on your way to a smoke-free life!

In addition we provide:

Contact us today to learn more about these great services.


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